June 12, 2008

The Secrets Of S.A.F.E. Selling

"S.A.F.E. Selling" is a phrase I coined to help new and veteran sales professionals understand a sales situation from the customer's side of the table.

S.A.F.E. is an acronym for: Skepticism, Apathy, Fear and Egotism.

These four words sum up the four major emotions a prospect is struggling with during your sales presentation. You as the sales person must deal with each one of these emotions before you can close the sale.

Here are some brief examples of what your prospect is thinking and feeling as you present your product:

S = Skepticism ("It won't work!" - "I don't believe you!". . .)

A = Apathy ("I don't need it right now!" - "I can't afford it!". . .)

F = Fear ("What if I don't like it?" - "Will you rip me off?". . .)

E = Egotism ("My problem is different!" - "It won't work for me!". . .)

Your prospect will experience some or all of these emotions during the course of your presentation.

How do you find out which ones he is feeling and when? Through the use of effective probing.

But ultimately, your pitch should flow naturally so as to answer your prospect's concerns as they are raised in his mind. Then, you can interject periodically with a trial close to make sure your prospect is satisfied.

Remember too, that advertising is merely salesmanship in print. Don't think for a moment that your ads and sales letters aren't required to heed this advice simply because no face-to-face presentation takes place.

In fact, advertising has an even tougher job. Sometimes, (and especially on the Internet) your sales letter must do the complete selling job. And that includes handling objections.

You must know your product. But more importantly, you must know your prospect.

Then, and only then, can you use "S.A.F.E. Selling" techniques to make your prospect feel SAFE enough to become your customer.

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June 9, 2008

The Best Four-Letter Word In Advertising!

What is the most powerful four-letter word in your marketing vocabulary?

I'll give you a hint: it starts with "F."

Not THAT four-letter word, silly? This one won't get you thrown out of church on Sunday morning.

It's "FREE!"

Nothing pulls orders better or gets response faster than giving something away FREE. Here are 8 ways to use it in your ads:

1/ FREE DETAILS! This is popular with mail-order dealers. They use

small, inexpensive classified ads to uncover interested prospects. Then,

they send a detailed information package to everyone that responds.

2/ FREE DELIVERY! Commonly used by furniture stores and pizza places.

3/ BUY-ONE-GET-ONE-FREE! An excellent way to earn big profits fast.

4/ FREE TRIAL SIZE! Give away a smaller version of your product to

entice customers to try the full size.

5/ FREE FOR 30 DAYS! Let people use your product without charge for a

limited time. Bill them only when they decide to keep it.

6/ FAST SERVICE OR IT'S FREE! Some restaurants offer lunch in 10

minutes or you don't have to pay.

7/ FREE! NO PURCHASE NECESSARY! This is often reserved for

contests or sweepstakes.

8/ YOU'RE SATISFIED OR IT'S FREE! Use a powerful, money-back

guarantee to remove the risk from your customer.

Use the word "FREE" in your advertising whenever possible. Make it bold and colourful so it really stands out. Nothing gets attention - or response like this four-letter word.

NOTE: If you have more creative ways to use the word "FREE" in your marketing materials, e-mail them to me at

mailto:randy@randyruggles.com . I'll reprint the best ideas in a future article along with your name and Web site address.

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May 29, 2008

Don't Think Your Product Is Unique? Think Again!

"Rapid Response Advertising" by Geoff Ayling has been called "the first genuine advance in the advertising industry since positioning." The book's main focus is a concept called a 'meme' (rhymes with team).

A meme is defined as an idea that has been so simplified that it penetrates your brain with lightning speed. You instantly comprehend the deeper meaning behind the concept.

Confused? Don't feel bad.

The irony is that a meme, which is all about simplicity, is not a simple concept to grasp right away. In fact, Ayling spends a good portion of his book explaining, in different ways, what a meme is and is not.

But once you get it, it's likely to revolutionize your thinking about advertising and marketing.

Here is Ayling's four-step plan for developing a powerful meme for your company that will separate you from your competition - even if you think you're not unique.

STEP 1: Identify The Characteristics Your Target Market Values Most In A

Product Like Yours

Take the example of cosmetics used by Ayling. Suppose you

discover, through market research, that the four most important

attributes of a cosmetics brand to your target market are:

a) Price point

b) Covering skin blemishes

c) Natural skin tonings

d) Promoting healthy skin

STEP 2: Study Your Competitors

Do any of them already own any or all of these niches in the

minds of consumers? Choose a niche that you can make your

brand synonymous with. In this example, Ayling chooses 'healthy

skin.'

STEP 3: Express Your Niche As A Meme

Create a short statement that instantly and memorably conveys

'healthy skin.' In this case, Ayling uses the words "Skin Fitness."

STEP 4: Expose Your Meme To The Marketplace

Use the meme you've created in all your advertising, on your

packaging - everywhere. And ultimately, that's exactly what Ella

Baché Cosmetics did. Now, Ayling says, you'll see: Ella Baché -

Skin Fitness along with their logo everywhere the brand is sold.

Says Ayling, "Anybody seeing that four-word identity meme, even

just glancing at it casually, would be in no doubt as to what the

brand is all about."

And that's what creating memes is all about - conveying instantly your competitive edge.

If you'd like to find out more about memes, get Geoff Ayling's book called "Rapid Response Advertising" by going here:

http://www.amazon.com

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April 28, 2008

9 Steps To Creating Ads That Sell

If you're like most small business owners, you can't always afford to hire an advertising agency and sometimes find it necessary to create your own print ads. These nine tips will help you to design ads that get better results and make more money.

1. Start With A Headline That Contains An Important Consumer Benefit,

Or News, Or Promises A Reward For Reading The Ad

The headline is the most important part of any advertisement. David Ogilvy, world-famous copywriter says, "If you haven't done some selling in your headline, you have wasted 80% of your money."

The headline has four functions:

1. To get attention

2. To select the audience

3. To deliver a complete message

4. To draw the reader into the body copy

Let's take a look at how headlines perform each of these tasks.

1. Getting Attention: Headlines get attention by appealing to the readers' self-interest (e.g.. "Give Your Kids a Fighting Chance" - Crest). Or headlines can give the reader news. These often include words such as new, discover, introducing, announcing or now. The most powerful selling word is FREE.

Other attention-getting words are how to, why, sale, quick, easy, guarantee, results, proven and save. Avoid headlines that are cute, clever and titillating but irrelevant. They may get attention but they do not sell.

2. Selecting The Audience: Don't attempt to be all things to all people. Why target your advertising at anyone but your potential customers? Choose words that select the right audience and screen out others. Life insurance companies do this all the time (e.g.. "To Men and Women Over 65 Who Need Affordable Life Insurance Coverage".)

3. Delivering A Complete Message: Make your entire offer in the headline. Here are some examples:

"Buy One Record or Cassette for $3.99 and Take 10 More Records or Cassettes of Your Choice for 1 Penny" - Columbia House

"Own a Leather-Bound Masterpiece for $4.95 -the Price of a Paperback!" - The Easton Press

Or here's my personal favourite:

"How to form your own corporation, by phone, totally legal, in any state in the union, in as little as 8 minutes, as low as $45" - The Company Corporation

That's six consumer benefits, separated by commas packed into one headline. Whew!

4. Drawing The Reader Into The Body Copy: Only a few products - perfumes for example - can be sold with an attractive photo, a powerful headline and a minimum of words. Most items or companies require that the reader be given a lot of information. So the headline must compel the reader to read the whole ad. To do this, arouse her curiosity. Ask a question, make a provocative statement, promise a reward or useful information.

The headline for a facial lotion ad reads:

"The $5 Alternative to Costly Plastic Surgery"

A software ad begins:

"If You're Confused About Buying a Personal Computer, Here's Some Help"

2. Use A Picture That Illustrates The Benefit Stated In The Headline

First let me point out that you don't necessarily have to use a picture. Hundreds of successful ads have used words alone to get their message across. Contrary to popular belief, it is the words - not the pictures - that do most of the selling in an advertisement.

If you do use a picture, try to make it illustrate the benefit stated in the headline. One effective way to do that is by using before-and-after photos. Tide uses them, the before shot showing a muddy T -shirt - the after shot showing the same shirt made brighter and whiter with Tide.

Slim Fast uses them too, first showing a chubby Tommy Lasorda, then a slimmer, happier version.

Another way to use visuals in an ad is to appeal emotionally to the reader. An ad asking for a blood donation shows a close-up face of a sad little girl looking directly at you. The picture works well with the headline, which reads:

"How do you tell a 4-year-old she may never be 5?"

3. Expand The Theme Of The Headline In The Lead Paragraph

The ad for the Easton Press begins, "The finest Moby Dick you can find is the Easton Press leather-bound edition. Now, own this luxurious book (a wonderful value at its regular price of $39.50) for the price of a paperback - only $4.95 - with no further obligation." (Note the interesting choice of the word luxurious to describe a book - meant to convey an image of high quality.)

An ad for the Wall Street Journal has the headline, "How to Succeed in Business…And Investing". The first paragraph begins, "One sure way to succeed in business is to make smarter business decisions. And one of the smartest business decisions you can make right now is to subscribe to the Wall Street Journal."

4. Draw the Reader into the Ad and the Body Copy with a Clean,

Uncluttered Layout

The key to getting an ad read is to make it easy on the eyes. Here's a brief list of layout dos and don'ts:

Do:

- Use one central visual

- Set the headline in large, bold type

- Set the body copy in clear, readable type

- Use spaces between paragraphs to enhance readability

- Use subheads to help draw the eye through the text

- Keep paragraphs short

- Use simple visuals without too many elements that confuse the reader

Don't:

- Set headlines and blocks of copy on a slant

- Use tiny type (smaller than eight-point)

- Use long, unbroken chunks of text

- Overuse circles, bursts, arrows and other techniques that call attention to the fact that

the ad is an ad

- Use poorly executed or reproduced artwork or photography

5. Cover All Important Sales Points In Logical Sequence

An effective ad tells an interesting, important story about the company. And, like a novel or short story, the copy should have a beginning, middle, and an end.

Put your most important point in the headline and take the reader from the major benefits to minor features in the body copy. If the sales points are unrelated, you can simply list them using numbers or bullets.

6. Make Sure The Copy Provides Enough Information To Convince The

Greatest Number Of Qualified Prospects To Take The Next Step In The

Buying Process

Perfume ads typically don't contain a lot of words. Perfume is sold mostly on the mystique of what wearing perfume does to enhance your sex appeal. Mail order ads, however, often have a full page of solid type with no pictures and only subheads to break up the copy. That's because the ad writer only has a small space to convince you to part with your money now.

What you say in your ad and how much you say depends on what you want the reader to do. Should he call or write for a free brochure? Should he stop by your store for a demonstration? Or should he use the coupon at the bottom of the ad to make an immediate purchase? Think about what the next step in the buying process should be. That will determine the appropriate length of the copy.

7. Make Your Ad Interesting

With apologies to Moses, let me suggest an eleventh commandment: "Thou shalt not bore your readers". People will only read your ad as long as it appeals to them. The style should be crisp, lively and light. The copy should have rhythm and clarity.

But great style won't save an ad without substance. Here are a few ways you can add interest to your advertisements:

- Speak directly to your reader's needs and desires

- Tell a story

- Tell about people

- Write in a personal style - warm, helpful and sincere

- Use testimonials

- Offer a free gift, brochure or sample

- Provide useful information or news

- Address major issues - beauty, health, security, education etc.

- Answer important questions your readers have on their minds

Here are some sure-fire ways to make your ads boring:

- Focus the copy about your company, its philosophy, or its success

- Write copy that gives features of your product rather than its benefits to the

consumer

- Tell readers things they already know

- Write all sentences the same length (varying sentence length adds snap to writing)

- Present facts without showing the reader how these facts relate to his needs

8. Make Your Ad Believable

Dishonest advertising can convince people to try a bad product once. But it can't convince them to buy a product they've already tried and didn't like.

Don't lie or stretch the truth in your ads. Besides being unethical, it's unprofitable for you and your company. Be sincere, informative and helpful. It comes across to the reader and they'll believe what you've written.

9. Ask For Action

Your ad should ask the reader to take the next step in the buying process. Keep in mind that including a coupon in your ad boosts response between 25 and 100 percent.

You'll also increase response if you can offer something free whether it is a sample, a consultation or just information. Other techniques for getting people to act now are to include lines like: "Supplies are limited," "This offer expires April 4," or simply "Act now!"

There you have it. Nine steps to creating more profitable print ads. Follow these steps when you write your next newspaper or magazine ad and watch your sales increase dramatically.

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April 24, 2008

3 Ways To Drive Your Competition Crazy!

Guy Kawasaki, in his best-seller "How To Drive your Competition Crazy" tells countless fascinating stories of how small businesses like yours are fighting the giants.

 

He calls his book "the first can-do, how-to, kick-butt gonzo guide to driving your competitors off the deep end."

 

Below are two funny but enlightening examples from his book.  The third is a story whose source I can't recall.

 

Who Wants To Play Piggyback?:

 

In 1986, British Airways gave away 5,200 free flights.  The promotion, set for June 10th of that year, generated massive publicity for British Airways.

 

In response, Virgin Atlantic Airways, British Airways' competitor, ran an ad with this headline:

 

        It Has Always Been Virgin's Policy To Encourage You

        To Fly To London For As Little As Possible.  So On June 10

        We Encourage You To Fly British Airways.

 

Then in finer print, the ad continued:

 

        As for the rest of the year, we look forward to seeing you

        aboard Virgin Atlantic.  For the best service possible.

        At the lowest possible fare.

 

Whenever the press carried the story of British Airways' promotion, they mentioned Virgin Atlantic's response.  Virgin Atlantic piggybacked on its competitor's efforts and by doing so, it stole British Airways' thunder and generated publicity for itself.

 

Getting Their Pizza The Pie:

 

A pizza chain, new to Colorado, ran a promotion that offered two pizzas for the price of one.  Not so unusual until you discover that the free pizza was given when a customer brought in a competitor's Yellow Pages ad.

 

This, of course, made it difficult for customers to call the competitor when, after a few months, its ad had been torn from virtually every Yellow Pages directory in the city.

 

Hair Today, Gone Tomorrow:

 

A discount hair-cutting chain moved in next door to an upscale hair salon and promptly displayed a huge sign saying, "$6 Haircuts."

 

Not to be outdone, the salon owner erected an even bigger sign that read, "We Fix $6 Haircuts."

 

For even more ideas on "How To Drive Your Competition Crazy," get Guy Kawasaki's book of the same name by going here:

 

http://www.amazon.com

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April 21, 2008

The Number One Secret To Success!

The best formula for success I have ever heard comes from IBM founder Tom Watson and says simply this:

"To increase your chances for success, DOUBLE your number of failures."

It's really true. If you want to succeed you can't be afraid to make mistakes.

When young Thomas Edison was perfecting his light bulb invention, he held over 4000 patents on various methods he had tried. After his success, a reporter asked him how he felt about all his previous failures. Edison replied,

"I didn't fail. I merely discovered 4000 ways that don't work."

Henry Ford had several business catastrophes before he found success. At thirty-eight years old, he was regarded by many as a failure.

Then there's the story about the start-up entrepreneur who asks a successful businessman,

"How did you get to where you are today?"

"By making good decisions," answers the businessman.

"But how did you go about making those decisions?" the entrepreneur asks.

"By using good judgment," replies the businessman.

"And how did you develop good judgment?" the first one persists.

"Uh," says the second. "By making BAD decisions."

Quite frankly, anyone who tells you they did something perfectly the first time is probably lying - to themselves, to you, or both. More likely they made a few attempts and, with them, a few mistakes along the way.

Michael LeBeouf, author of "The Perfect Business" says,

"Those who never make mistakes usually end up working for those

who aren't afraid to."

The only true failures in life are:

1/ Failing to try, and

2/ Failing to learn from your mistakes

Start today. See how many mistakes you can make. You just may fail your way to success.

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