October 26, 2008

Google Adsense - Customer Service?

As an online marketer, I have many websites and some of them operate under various business models.  One, in particular, sells scripts to webmasters that they can use to build or enhance their sites.  It is located at easy-scripts.net.

The site is basically a shopping style site.  You go there, find what you want and add it to your cart.  Check out when you are done.  It is fairly simple - not too fancy.  I was running some Google Adsense on the side of it.

Site has been running along with very little change for the past few months.  The other day I get this email:

"While reviewing your account, we noticed that you are currently displaying Google ads in a manner that is not compliant with our policies. For instance, we found violations of AdSense policies on pages such as easy-scripts.net.


Publishers may not place Google ads on pages that violate Google’s webmaster quality guidelines (http://www.google.com/support/webmasters/bin/answer.py?answer=35769#quality). While we've included the following excerpts from these guidelines, we recommend that you take the time to review them in their entirety.


    *  Make pages for users, not for search engines.
    *  Don't employ cloaking or sneaky redirects.
    *  Don't load pages with irrelevant words.
    *  Don't create multiple pages, subdomains, or domains with substantially duplicate content.
    *  Don't participate in link schemes designed to increase your site's ranking or PageRank.
    *  Avoid "doorway" pages created just for search engines, or other "cookie cutter" approaches such as affiliate programs with little or no original content.
    *  Avoid tricks intended to improve search engine rankings. A good rule of thumb is whether you'd feel comfortable explaining what you've done to a website that competes with you. Another useful  test is to ask, "Does this help my users? Would I do this if search engines didn't exist?"
    *  If your site participates in an affiliate program, make sure that your site adds value. Provide unique and relevant content that gives users a reason to visit your site first.


As a result, we have disabled ad serving to the site.


Your AdSense account remains active. However, we strongly suggest that you take the time to review our program policies (https://www.google.com/adsense/policies ) to ensure that all of your remaining pages are in compliance.


Please note that we may disable your account if further violations are found in the future.


Sincerely,


The Google AdSense Team"
What?  There is nothing funny going on here, just a simple shopping site.  OK, let's see what the problem is.  So I review the links they directed me to which basically summed up says, if you try to cheat the system, we will close your account.  SO I send this email back to "The Adsense Team"…
Hi Diane, thanks for your reply.  I guess I am kind of stumped because I have been through that link you sent and I don't see anyhow that my site violates your terms.  Everything we do is above-board and there is nothing sneaky or tricky going on at our site.  I would really like someone to tell me exactly what the problem is so I can fix it, otherwise all I have is a general email pointing to a link that contains a bunch of conditions I have not violated yet my site is banned from Adsense.  You can't just say, "we don't like your site, let us know when it is fixed" because that doesn't tell me what I have to fix.  I read the link a couple of times but see nothing there that is causing this problem.

Jonathan

Fair enough.  Tell me what is the problem, I'll fix it and we can all live happily ever after.  This is where it gets weird.  Here is the reply I get:
Hello Jonathan,


As previously mentioned, I'm unable provide you with any specific guidance
about your site. For further information, we recommend that you visit the
Webmaster Help Center (http://www.google.com/support/webmasters/) and the
Webmaster Help Group


We appreciate your understanding.


Sincerely,


Diane
The Google AdSense Team
OK, let me get this straight.  They came to my site and apparently found a violation of their terms - enough to suspend the ad serving.  I ask them what the problem is so I can fix it.  And they are unable to give me specifics?  They can't actually tell me what I violated?  They expect me to go out and scour the forums and read through their site and try to discover what I did wrong?  Are you serious?  I got no problem fixing an issue but for Pete's sake, tell me what the problem is!  That is absolutely ridiculous.
I think I'll just find another ad network to run.  Forget this nonsense, I don't have time to play their games.

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August 2, 2008

Give your customers a reason to stay

Visitors like to do things on websites, if your website allows your visitors to do something interesting or useful, there is a good chance they will bookmark your site and come back.

What you offer them to do is going to depend a bit on the type of site you have and the type of visitors you attract.

There are a number of website scripts you can get if you want to build something interesting.  There is a good resource for website scripts at www.easy-scripts.net

They offer a variety of website scripts from a unique memorial script to a yahoo answers style question and answer script to a fun joke script and a guess the stars script.  So you can get the type of script that will fit well with your site.  They are all very reasonably priced.

A good one for marketers is at www.searchengine-submission-script.com where you can purchase a script that will allow your website visitors to submit their websites to search engines for indexing.  That is the kind of thing people will come back to your site for.

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July 23, 2008

How To Create An Upsell

An "upsell" is a simple and effective but little used concept.

An upsell occurs when you have already made the sale in the customers mind.  He has decided to buy and is digging for his credit card so that he can get the product you just offered him.  Now is the time to push the upsell.

Now you shouldn't just grab any old product and offer it out at this point, though that may even bring in more money than not offering an upsell at all.  Remember, the customer is already sold, they have already decided to spend their money on your product or service.  You need to take this opportunity to increase the size of the sale or order.

The best upsell you can create is something that you know the customer will need or want in the future (because you know the market) that the customer doesn't realize they will need or want.

Let me say this again.  The little moment between the time the customer reaches into his back pocket for his credit card and the time he hands you the number (or enters it on your website) is a goldmine for you.  You need to be able to very quickly educate the customer on the benefits of buying the larger package or the bigger item or the add on right now.

This is done online with web hosting.  You go to some domain name providers and enter the domain name that you want. They briefly explain to  you that you need to also purchase the .biz and .net version of your new domain name along with your .com.  They say it is for your protection, so no one else can register those domains and make money off you name.  AND then they offer it to you at a discount.  After reading that little blurb right there you almost feel stupid if you don't take the offer.  That is an example of a great upsell.

When was the last time you went in to your local electronics store and bought something?  What happens when you gt up to the counter to pay for it?  They offer you an extended warranty.  That is the upsell.  Until you got to the counter, you hadn't really thought of that but while you are digging your credit card out of your pocket, they offer you an additional 2 years warranty for only $39 but you have to buy it now.

Take a look at your products or services and see what you can bundle together or offer as an upsell.  Write a quick blurb about it.  It has to offer a benefit to the customer and should be offered at a price that they can only get right now, as they are purchasing.

Watch how that increases your profits.

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Why does Google race forward while Yahoo flounders around?

Did you ever wonder why (looking back in history) you can look at 2 companies or people and one of them succeeded while the other did not? Sometimes the difference in what they did was very subtle but one is remembered and the other forgotten. It wasn't always for lack of resources or timing or any of those things we attribute to being successful. Sometimes it is because one has a clearer idea of who their market is or who they are really catering to.

McDonald's restaurant knows this. They cater to kids. They have kids friendly restaurants and give out little toys and create an atmosphere that is appealing to this target market. I have 4 young kids and it is a pretty special time for them to go to McDonald's. I really don't care for the food that much but we go because the kids enjoy the environment.

Let's look at Google and Yahoo. Both are successful search engines, very large, have been in business for some time and are well known. But see, Google knows who their market is. The marketer. If you want to advertise on Google, they make it very easy. You can go there and within 5 minutes set yourself up an adwords account, put up ads and start advertising. You can pull up your stats and see what your campaigns are doing very quickly. The stats aren't real-time but not too far out. If you want to display their ads on your website, no problem. Set yourself up an adsense account and start showing ads that are relevant to your content and cater to your viewers. No problem.

They are in business to do business and if you are a marketer you can work with them.

I recently went to Yahoo Search to set up a PPC account. It was a bit more involved and not nearly as straight forward. I haven't been back in a while to check my stats because I have a hard time finding the login button on their page and I don't feel like searching for it. When I signed up for my account, I had a coupon for some free advertising and it took a few days to get that applied to my account - after I emailed them. Just seems like I am bothering them if I want to advertise with them.
I am going to quote from an email I just got from Pay Per Click authority Perry Marshall (in regards to the former Overture/Yahoo keyword research tool):

"Any business plan so utterly STUPID as to abandon one of the

best loved keyword research tools on the entire Internet….

(notice: Google introduced this new stuff immediately after

Yahoo disabled theirs) and build such a royally bureaucratic

PPC system as Yahoo has…

….Deserves to have their ass kicked by Carl Icahn,

shareholder mutiny, hostile takeover by Microsoft, or

whatever other grim fate befalls them."

The point here is to know who your market is - and it may not always be what it looks like on the outside. Google is a search engine that the average person uses and is familiar with. If you were to ask around, you might think they are in the business of offering a search service to people looking for things online. But Google knows that their market is the marketer. If they cater to the marketer by making it easy to do business, they will have a successful search engine. They will remain popular because the people who are advertising (read: spending the money) are welcome to use their service.

Thanks to Google for picking up the slack and serving the marketing crowd.

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July 14, 2008

Small Business Consulting

Just In

Randy Ruggles and Jonathan Hook of The Marketers Mind are starting a consulting program for small businesses.

In our program:

A. We work with small to medium sized business to help them increase gross revenues by 20% or more in 90 days without additional advertising - GUARANTEED

There are three basic ways to grow a business:

1. Get more customers

2. Get current customers to buy more

3. Get current customers to buy more often

Most consultants and especially sales reps for various media only focus on #1 - getting your message out to increase the traffic in your business.  We focus especially on #2 and #3 - gaining sales and loyalty from your existing customers.

B. We don't just tell you what to do and leave you thrashing around or add more to your existing "to do" list.  We actually implement the system for you.

C. We will put easy, repeatable systems in place so that you don't need us forever.  Once we set things up, you will be able to carry on without having to pay us on an ongoing basis.

Of course, the most important aspects of our USP are that we create results FAST, without ADVERTISING - GUARANTEED.

We look forward to growing your business.  Contact us at jhook @ themarketersmind.com

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July 8, 2008

Is online marketing much different than traditional offline marketing?

For some reason, some people think that marketing online is different than a traditional brick and mortar business marketing offline. The truth is that marketing is marketing and what works, works. Independent of the tools you use.

Online marketing is simply direct response marketing.

If you have a traditional, offline business, you need to be looking at some of the tactics used online by marketers and apply them to your own business.

For example, many online marketers understand that they need to sell a product and then offer an "upsell" - a higher priced offer to the person that just gave them money. This tactic should be used offline as well. When someone purchases your product or service, are you offering an upsell? Are there other items or services you can bundle together and promote?

This is done very well by McDonald's - "would you like fries with that?"
If they can make money selling simple french fries for an extra few cents per order, then surely you can offer your clients something extra.

Marketing online is the same as marketing offline - just using a different form of media.

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